Intel's response to its defective CPUs

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      By Surakshya Acharya

      Content Writer

      Updated on Jul 28, 2024

      Intel's response to its defective CPUs
      After months of struggle, Intel confirms that they found the issue causing their CPUs to crash. The company intends to address the processor's 'troublesome elevated operating voltage' problem with a microcode patch. In this article, we will discuss about Intel's response to its defective 13th and 14th gen CPUs

      The reason behind the defect

      At the end of February this year, Thomas Hannaford (Intel) confirmed that Intel Core 13th and 14th Gen unlocked desktop processors were experiencing issues with certain workloads.  Intel now confirms that they have found the issue causing the CPUs to crash. However, this response of Intel's to its issue is a bit vague.
       A report by Hannaford says, “We have determined that elevated operating voltage is causing instability issues in some 13th/14th Gen desktop processors. Our analysis of returned processors confirms that the elevated operating voltage stems from a microcode algorithm resulting in incorrect voltage requests to the processor.”
      So long story short all this issue was caused because the processors getting more voltage than usual. This extra voltage was making the processors unstable, and that problem came from a mistake in the processor’s microcode.

      The solution to the issue

      Intel is now delivering a microcode patch which addresses the root cause of exposure to elevated voltages. They are continuing validation to ensure that scenarios of instability reported to Intel regarding its Core 13th/14th Gen desktop processors are addressed. Intel plans to release this fix to their partners around mid-August, once they’re sure it works correctly.
      Intel 13th and 14th Gen Core Instability
      Intel 13th and 14th Gen Core Instability

      Is Intel hiding something from us?

      Although they have told us the solution to the issue, they haven't told us the full story here. Intel has mentioned that their algorithm causing too much voltage can make CPUs unstable, but they haven’t said whether this high voltage damages the CPUs over time. They might be avoiding this topic to prevent a lot of users from trying to return their CPUs for replacements. According to Toms, the microcode patch won’t fix CPUs that are already having issues but will only stop the problem from affecting new CPUs. This makes the situation seem a bit suspicious.
      • Meanwhile, check our Acer Swift Go 14 OLED (2024) review video:

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